Return & Refund Policy

Welcome to UrbanNest. We want you to shop with confidence and enjoy a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

Customers may request a return within 30 days of receiving their order.

To qualify for a return:

Items must be unused, unworn, and in original condition.
Products must be returned in the original packaging.
Proof of purchase or order confirmation is required.

The following items are generally not eligible for return:

Final sale or clearance items
Gift cards
Personalized or custom products
Items damaged through misuse or improper handling

Refunds

Once your return is received and inspected, we will notify you regarding the approval status of your refund.

If approved:

Refunds will be issued to the original payment method.
Processing times may vary depending on your payment provider or bank.
Original shipping fees are non-refundable unless the return is due to our error or a damaged item.